I'd also like to address the communication situation with you all as I feel it needs addressing / explaining. I've been trying to pack and ship as many these out of my own pocket as I can and as fast as I can which has taken an age along with the shell cutting and as a result meant that I panicked ...

I know that's not ideal but we can tell people don't want it delayed any more. I think you are missing the point Bluup, people have ALWAYS said here that they were willing to wait, but not without information. It is COMMUNICATION people want(ed) and I'm glad to hear Rich is going to finally make an...

...and here it goes blowing up again :( Konnor, Bluup - I have no doubt you are good guys, and clearly you are trying here but there is a common recurring failure point and it's Rich :( We stopped believing Rich's "2week tops" promises some time ago as is evident in the comments but you guys seem wi...

KonnorJ wrote: ↑

Fri May 03, 2019 4:20 am

Would you please assist in processing a refund in full for my order #2504

Refund has been issued

Thank you KonnerJ, I now see the refund pending in paypal (I think Paypal hold the money for a few days on a refund so that's fine) I appreciate your help.

We have ALWAYS said anyone unhappy with the wait and situation is welcome to message and a refund will be issued, multiple people have been issued refunds. Would you please assist in processing a refund in full for my order #2504 (for validation the value of this order is £154.90, delivery postcode...

Regarding prebuilts, I'm told these will take a little longer than the kits and they are being done in order of purchase so if you ordered yours earlier it'll be shipped sooner. Thanks KonnorJ, I do appreciate you liaising and posting updates, unfortunately this statement gives us no better idea as...

I don't real understand what you want then, in the same post you are asking for a updated order timeline for all orders, when I give you that you somehow still shoot it down? 2 weeks is the timeline. If anything changes I'll update here. You really can't understand why I might be a bit skeptical? :...

Hey all. I've spoken to Galaxy Gaming and they are indeed shipping out kits. He's taking time off soon to really knuckle down on them. I'll get him to jump on and give an update. There's been a lot of kits on instagram of peoples builds too, that's where I tend to see them most. Thanks Bluup, it's ...

I honestly don't think I have ever (in 30 years of buying experience) had a transaction as frustrating as this one. I'm another who has visited frequently while waiting for my two orders (tier 2 and 3) and watched requests for updates/timelines frequently ignored. I've seen posts here telling custom...