exodus wrote: ↑Wed Nov 10, 2021 8:07 am
minlin wrote: ↑Wed Nov 10, 2021 3:50 am
already PM
please check
PM replied too. thanks!
So I have a fundamental question regarding the community. I sold this Circuit shield to this user "Minlin" we communicated via email and he paid via paypal and I shipped the kit to him in China. Now he is requesting a refund. He has sent me pictures of the board booting (Raspberry pi logo) but he says isn't not working. I noted back to this person that I'm not a developer and that they should post and ask for help from the community. There could be a number of software related issues. The hardware is working - the pictures prove at least that!
This person just escalated a case with Paypal for their money back. I suggested in email that he post to the community to ask for help and since his post count is zero that advice hasn't been followed. His case notes the item wasn't received which in itself is a lie since he sent a photo of the booted device. I'm going to debate my case with Paypal. I'm really worried that if I accept the refund or if Paypal makes he by refunding from my funds that either I receive a broken unit back or nothing at all.
Any suggestions here?? The whole point of a builder community is to challenge ourselves, learn new skills and solve problems. Not give up and then force the used gear back on the seller??